You can still read The Blogpreneur 1

So you are still convinced that you want to try your hand at the business of blogging for money? Good for you, determination and drive are the most important aspects of any business venture. You’ll need plenty of both to be a successful blogpreneur.

Now, remember what was said In Part 1. This IS a business, and you should treat it as such. Like any other business the better prepared you are before getting into it, the sooner you will see the results. Although learning on the job is a popular way to go with blogging, there are very few bloggers who can’t write a post called “what I wish I knew before I started blogging.”
This list is a combination of things I wish I had known and common problems I’ve observed.

1. Patience
It takes time, and you won’t see much return early on. It is however possible to succeed with hard work and staying power. If you don’t love the idea of working on this for months - maybe even years - before you start showing any real income. Do yourself a favor and spend the time doing other things. You’ll be less frustrated and just by walking down the street you have a better chance of picking up cents than a bad blog will.

2. Set Yourself Up For Success From The Beginning
Don’t try the “let’s see what happens” approach, remember this is a business, and businesses do better with good planning and preparation. Research everything, make a plan and research it again.

Frustration and disillusion are the two major killers of the blogpreneur. Be your own worst critic before you start and you’ll do a lot better once you get going. By doing your legwork early, you’ll produce a better blog and see less setbacks. Trust me, you’ll see enough of them as it is.

3. Get Self Hosted
Get your domain name, it’s not expensive, get your design worked out, do all the legwork before you get half way and have to make changes, redirecting your blog etc. It’s worth the $6 a month to get self hosted right away. If only to avoid future problems.

Although you can be successful on hosted blogs like Blogger etc., most professional bloggers choose the freedom of self hosting. You have much better control over anything from your layout to your content. I also think that you also have better control over your statistics than most free services offer. And good stats are key to understanding what your customers are doing.

4. Read Your Competition
The more you read, the better you will get at understanding why the big ones are constantly hitting it big. It’s not just their size, it’s the fact that they have tapped into what people want to read. Read their posts and read the comments that are left there. The number of comments are a decent indicator of the overall popularity of a post. So pay close attention to the posts with many comments.
Make sure that you don’t ignore the lessons they are teaching with every post they put out there. The giants are where they are because they know this game better than you do.

Never steal posts; it’s just bad business to get a bad name in the blogging world. It will make success a whole lot harder in the long run. That being said, when you read others posts that you like or maybe disagree with. Posting your own thoughts and linking back to their post is perfectly acceptable. Again, treat this like a real business. Approach it with integrity; it might not be as easy as cheating and stealing. But it’s the only way to last long enough to actually make a profit.

The more you read, the easier you will have to find topics you want to write about as well. Think of it this way. Whenever you see a photo from a famous author’s home, you will see books, lots and lots of books. And I bet you that the RSS readers of most A-list bloggers looks like the library of congress.

5. Make Blogging Friends
There are lots of blogging networks out there. BlogCatalog is a good example. Start by joining one or more of these communities, participate in the discussions. You will be able to pick up a ton of great advice before you have to learn through your own mistakes.

Treating blogging as a business means that you need to network. Set time aside everyday to participate in some kind of forum or other area. You will save time, frustration and money listening to the ones that have been doing this for a while.

6. Write For Your Readers, Not For The Money
Sure, you want to make money, but the second you forget that you have to get and keep readers, you will lose them and your potential earnings with them. Great writing on interesting topics brings people. And people are what is going to bring you money.

You will see the phrase “content is king” enough times to want to choke the person that coined it with their underwear. It’s a cliché, but like every cliché it became one because it’s true. If your writing isn’t great, chances are that you won’t get very far.

7. Forget About The 3 Million Dollar First Month
Forget about the 20 dollar first month too.
You probably won’t make money in the beginning, at least not to any great extent. The reason why so many quit early on is because they are writing their hearts out and getting close to nothing in return. Few readers, no money, little recognition are the trademarks of a new blog. Add to that the mistake of thinking that in 9 articles will be able to retire, and the disillusion is complete. (The reason for all those abandoned blogs I mentioned)

Blogging is hard and harsh. Unless you are prepared to stick with it, you have absolutely no chance of getting anywhere. Check out any of the great sites. And you will see that they have hundreds of articles. A basic reason they are here now is that they made it past the initial hump when things weren’t going so well.

8. Don’t Promote Something You Don’t Have
When you are new, write and write some more, tweak your layout, get it looking right. Each time someone visits a brand new, mostly empty blog, you may be losing a potential future reader because they don’t find anything worth coming back for. Get a good 10 - 15 posts online before you even consider hardcore promotion.

Use this early time to have friends look it over, tell you what they think, give you feedback on your writing and everything else. This is your product development. The sooner you get it right, the better off you’ll be.

9. Promote Others Before You Promote Yourself
While you are still new, use the time wisely to build good relationship and networks on the social media sites. Reddit , Technorati , Stumble , Digg , etc. Building a strong network of people who can help you drive traffic later will get you much better results than starting too soon. And doing it yourself is not very effective.

By actively participating in these networks without excessive self promoting, you will build a strong base for when you need the leverage.

10. Learn Basic Search Engine Optimization (SEO)
There are a ton of books, blogs and sites out there, and your competition is reading them. You should too. Learn enough to understand what works, and what is absolutely essential. The best earning websites are often the ones with page one listings on Google. There are no two ways around this. You won’t need to be the best SEO guru in the world right off the bat. But stay on top of this as well. The rules of this marketplace changes every time Google rewrites their algorithm, and you’ll have to adapt with it.

Also, those that arrive from a search engine are more likely to click ads than those that arrive from other sources. Since they are already searching for something, and the ads on your page are likely to be as relevant as your own page.

And for goodness sake, avoid that black hat temptation like the plague. A lot of your work will be for nothing if you get banned. It might be tempting to take that shortcut to the Google first page, but it will bite you in the rear eventually.

11. Patience
Yes I said that before, but it seems to be in such short supply among new bloggers I thought I’d mention it twice.

12. Write 20 Timeless Posts Before You Even Think About Launching
Writers block is something that happens to everyone, and can kill a new blog very quickly. If you have a set of posts that you can drop on the days that you have gotten completely stuck, you will be able to maintain your blog. Also remember that you will get sick, stuck in an emergency or have something else go wrong that will stop your writing. Having a backup is never a bad idea.

This is also a great way to ensure that you have enough to say about your topic to actually have a blog on it. If you can’t come up with 20 posts when it’s fresh, you’ll probably have trouble coming up with it later too. Making them timeless means that you can use one whenever you need it, any other blog post is to be treated like perishable goods.

When you do use one, try to write a replacement for it so that you never run out of posts.

13. Think of the next step (Yes I know this is a list of 12, but 11 doesn’t really count)

Always think one step further, what is the next level of your blog. Is it a book? Webcast? Vlog? The options are out there to keep innovating yourself. Keeping up with trends lets you stay on - if not ahead - of the curve and keep your blog fresh and inviting. Also thinking to the next step of what you can offer your readers is the best way to make sure you are leveraging the earning potential. Just go slow and produce quality, remember that value in your offer is everything to maintaining a good relationship.

Remember, as a business, the blog is like any other, you need to meet your customers’ expectations in order to get return business.

Blogging as a business is probably one of the lowest cost enterprises you can attempt, but with that comes the hoards of others who have the same idea. You have to be able to both stand up over the crowd as well as outlast most of them before your investment will give you a lasting and significant return.

The Blogpreneur-3 will focus on the monetizing itself. Ads, products and services you can use to earn an income. Don’t forget to subscribe to get the remainder of this series.

Parts One and Two Are still available, Please remember to Subscribe to get the last part.

Your New Marketing Approach - Claiming to Care is not Enough

Customer Centricity has been a catch-phrase for a while now. Many businesses still fail to understand what this is really about. It is not the practice of kissing your customers derriere, nor is it about gathering metric data to ensure that you know the size and color underwear they prefer. To be customer centric means you are in the business of being a real solution to their problems. A real solution that exists at their leisure, the price they want, and most importantly, that meets or exceeds their expectations. It is imperative, because customer centricity is the only real approach that ensures positive feedback. Positive feedback is the name of the game for your future success.

Your customer is re-learning the habit of asking people for opinions before making a decision. This is becoming the norm for most transactions. Your current customers will be talking to your future customers. You can no longer make overstated promises. Your customer is too smart, and has the benefit of learning from your past customers.

Referrals and positive word of mouth are the two major drivers of business in the new marketplace. Either can only be achieved by positive customer experiences. The end result of the social media revolution is that the marketing of today and the future will focus on completely different areas than it has been in the past. Advertising and catchy sales pitches are already taking a distant second place to the power of customer recommendations.

Marketing Today - One Step at a Time

As discussed in part one and two. The customer wants to be in control of the information they are exposed to. This creates a set of problems for reaching out with new products or ideas. In the past, advertising was the key issue here. You would blast advertising until you got a market penetration and then streamline it for effectiveness. Today, since you are not welcome to do this, you are looking at a slightly slower start phase; the return is that the products that are successful will see rapid growth as they reach critical mass on the word of mouth level. To get there, you have to relinquish some of the control to the customer; they will decide when your input is welcome.

Stages of Marketing

In order to cater to the new buyer behavior, you have to build your marketing on several levels. It is not enough to market to drive a sale. Marketing now occurs in stages, success demands that these stages are created appropriately to meet customer expectation at each level. Catering to their needs for where they are in the decision making process. Each one of these stages has to allow for customer feedback, talking TO the customer is not enough, you have to be prepared to communicate WITH them.

I will skip over the steps of product development, packaging etc. for now, and move to the relationship focus in the information and sale stages. Getting the right product to the market however follows the same principle. Listen to what the customer wants first, and try to solve that problem with your product. Any other way will be less than successful as consumers get smarter. You are rarely welcome to tell them what their problem is, instead they want to inform you about the solution they want first.

Staging marketing for customer relations means being prepared to receive the customer as they become increasingly interested and by growing the relationship on all levels, propel that interest closer toward the sale. The key concept here is that each contact should be receptive, not intrusive. Provide useful information about the product or service. Only at a late stage will the pitch be successful. If you try to drive the hard sell too soon, you will begin to see a lot more lost sales than you have in the past.

There is no set number of stages required; some products and services will require more customer steps to reach a position where they are ready to make a purchase. Propelling the customer too fast may still close a sale, but it will be detrimental to return business. The key is to allow the customer to progress through the information, and interest phase much at their own pace. If you are prepared to care for the customer needs and wants at each of the steps in their decision making process. Your bottom line will show the results.

The customer will not follow the old chain of decision making. Since additional information, customer reviews, and opinions are so easily acquired; many chose to step away from a decision until they have sought advice. This means that a sale can be aborted at a late stage, but reassume when they have found answers to their questions and concerns. Each time the customer feels that they are missing information; the new buyer behavior is to back away and look for that information. You will see this happen less if your advertising and sales approach is one of full disclosure. The more you disclose up front, the less the customer will seek information elsewhere.

Accepting this new behavior is important. The normal old-school sales process is to "not let them leave." This may have been a good approach before. But today, it is merely another high pressure tactic, and is not the best way to becoming a preferred provider of solutions. Once the customer has the information they want, the sale will be very quick. Before they get there, pressure tactics will sour the relationship.

Social Media Brand Management

Word of mouth, often in forms of social media, can affect your company and product severely, often faster than you will be able to realize something has happened. Keeping a good birds-eye view of your brand name is important, and should be on every marketing and PR department’s priority list. Good reviews and bad alike should be noted, these are prime sources of customer feedback, and is both a cost effective marketing research tool as well as a marketing opportunity if managed correctly.

There are several schools of thought on how to deal with negative word of mouth. Most of them are bad ideas simply because they forget the initial point of view. This is customer centric relationship management. As with any other customer argument, you stand to lose more the longer you let it continue.

Attack
Thankfully, not the most common approach, but it happens nonetheless, Often done through anonymous accounts and other slightly underhanded approaches. Posting ridiculing, and or scathing remarks about the original poster. Be aware that this will be seen through in most cases, giving you even more bad publicity. And the blogging world is very good at finding out the facts behind these apparently anonymous accounts.

This can also be done with a lawsuit. - Unless this is your only option, DON’T EVEN THINK ABOUT IT!

You may win the lawsuit, but you have just branded yourself as Goliath, and you’ll have 100 supporters of David making your life a living hell before you know it. Your only hope here is a Pyrrhic victory. In other words, you lose either way.
In most cases, it will have the opposite effect in that it gives your original antagonist more publicity, and you will get a lot less business.

Ignore
Also a bad idea, but not as bad as attacking, ignoring it can make the situation escalate out of control very quickly. Someone took time out to rattle your cage, and if you don’t react, they will rattle it harder. Ignoring might be an option for the occasional blip on the radar. Not every hiccup needs to be addressed; in fact, you really shouldn’t address anything too small. Not everyone will like your product, don’t try to correct every opinion. But keep an eye on it - you may be looking at the tip of an iceberg.

Defend
Go on the defensive; explain why the customer that wrote or said something bad about your company or product is wrong.
Bad idea! The customer has every right to his or her own opinion. And you defending your position tells everyone else that you are uninterested in actually catering to their needs and wants.
People don’t like it when you tell them they are wrong to feel anything. And they will make you pay for it. Antagonize a dissatisfied customer and you will lose business rapidly. Always remember that you are dealing with people who will assume that your interests are opposed to theirs when you enter a public discussion or forum to defend your case.

Discuss and Remedy
Remember the basics here? Customer relation is what it’s all about. The best damage control attempts I’ve seen are the ones taking the approach to fix whatever problem occurred. By doing this, you are accomplishing three things.

1. If the person complaining is not interested in resolving the problem, they will become the bad party very quickly. So the original complainer will lose credibility if they refuse to accept your honest attempts to correct the problem.

2. If your honest intention is to find a resolution, the public forum is actually working for you. You will show everyone that reads that you ARE taking your customer relationships seriously, which is actually good publicity.
3. If the person stating the problem has no real reason to be dissatisfied, airing it out in public will prove this point as well. Your best effort to find the problem will reveal that there isn’t one to begin with.

Bringing it all Together

The marketing evolution has brought customer centricity into the spotlight. You have to approach every aspect of your business with the intention of improving the customer experience. That experience will rely on the simple concepts of honesty, integrity, and respect.

Your business can only survive for an extended period of time if your positives are greater than your negatives. Every time you fail to deliver on your promises, you are creating negative word of mouth. Fail to correct for it in time, and the market will bring a power to bear that no marketing budget in the world can correct for.

Refrain yourself from driving your sale hard, if anything, guide the customer to the point where they feel that they have made an informed decision. If you allow this, they will sell your business and product for you. Pushing and pulling might create a sale, but will have much less chance of getting good references. It will however be the best reason of you being at the receiving end of negative word of mouth.

By all means, use the power of social networks to address problems that are being raised. But do so with the humble approach of accepting the existence of a problem. Never forget that you stand to lose more by trying to protect your position than you do protecting the relationship.

Take care of your customers; the new marketplace will reward you when their references take care of you in return.
—-
Don’t forget to Subscribe to get the last part of the series. - Advertising, Going viral, and how to penetrate your target segment.

Generating Quality Traffic with StumbleUpon

Stumble can bring you a ton of traffic, and opposed to many of the others, you have great control of how targeted that traffic is.

Stumble creates traffic , that’s how it works. Participating in the network means actually viewing a lot of sites. Many of the other networks provide listings, where a snappy title and witty description is the only thing that brings in the hits. Yes, you can submit to specific topic areas, which will target it a little. But that’s about as good as it gets. Great articles are constantly lost on the social bookmark sites that use lists because someone posted about Britney Spears latest antics 2 seconds at the same time.

Stumble is different; your submissions will go through your network of fans and friends. And you don’t even have to annoy ask them to do it. If they are your fans, Stumble makes sure that they eventually sees the pages you like.

You Decide

You get many of your fans based on your stumble history, people who like sites you have submitted will find you, and they will find you through their other friends, who may have found you through the sites you have submitted and stumbled. In other words, people will add you based on what you like, not based on your ability to write a snappy title only.

Relevance

So your stumbles, if they are relevant to your own site or blog, will attract people who like what you write about too. Making them more likely to thumb you up, this will drive more people that like what they like… And the chain continues. This chain can bring you traffic for weeks and months, not just hours like so many of the other social bookmarking sites.

This spreading of information through your networks is almost like a pyramid scheme, the more powerful you are the more people will see your stumbles. If they have a lot of fans, you will quickly be reaching a very large network of people, all of whom will see your actual site, as opposed to just reading your snappy headline on a list where it drops to page 39 before you have refilled your coffee.

This is the brilliance of Stumble, not only does it drive traffic; it gives you the control to focus your network and bring you quality traffic that is actually interested in what you do. Not just those that got lured by the snappiest headline.

Once you have your target audience on your site, it’s all up to your content quality to get that Thumbs Up.

Is your approach bringing, or stopping traffic?

Both StumbleUpon and Digg have the potential to be real traffic boosters for your website or blog. They can also put an effective roadblock on your attempts to make it anywhere if you and your friends are not using them the right way.

You have to remember that these networks were not designed to drive traffic to you; they were designed with their own well being in mind. Not yours. Users who want more than they give are not going to be very successful.

Digg and StumbleUpon both rely on people to submit and vote on content. They have complex algorithms for calculating what stories should be promoted to popularity status and which ones shouldn’t. The common thread for these calculations is that they attempt to stop users from manipulating the system, and they are pretty successful at it. Far too many users are trying to manipulate the system to get traffic, this will be hard to do and is the primary reason why it isn’t working. There is a much easier way to use the system that will inevitably get you traffic - and a lot of it.

What is the Right Way?

1. Participate
This is the base for all Social Networking success. Be an active part of the network so that you add as much as you hope to receive. However, as you will see later in this post. Mindless participation doesn’t do much.

2. Think about what the network wants
The Networks both want users to submit and vote on GOOD content, they have checks and balances to make sure that the votes counted are worth something.

3. Comment
Commenting shows the system that you are giving this article more attention, which automatically will make a comment worth more than just a vote.

A Closer Look at Digg

Digg has the option to shout pages to your friends. Since Digg wants to promote good content. Do you think they are going to give a vote where the reader isn’t looking at the article first? For Digg, the key is to either submit the vote from the page with a button on the article, or use that hyperlink before you click digg. If you vote without looking at what you are voting for; Digg will know and compensate accordingly.

When I have shouted a Digg article to friends, the total amount of traffic is directly related to how many hits I get from that shout. I’ve had articles with 30 diggs but only 4 actual hits. In other words, the people that dugg the article didn’t read it. The total amount of traffic there was about 20 hits.

Then I have had articles with about as many hits and 20 hits from the shout. Which gave me a total traffic of over a hundred. Digg’s algorithm saw that people were actually reading the article before voting and kept it higher on their pages for longer.

StumbleUpon

Stumble is different, when you thumb up an article there, the best "value" of a vote is when the user arrived at that page because of the Stumble button. Not if they vote from the article itself.

A stumble always happens from the page or article, so the problem encountered at Digg with users not actually reading the page isn’t present. What I am fairly sure about thought is that Stumble will look at how long you spend on a page before voting. A lot of testing has shown that Votes inside of a couple of seconds after arriving don’t count for much there.

Commenting for Traffic

If you really want to be an active part of the community and become a powerful voter, you have to comment. Your comments are worth a lot more than your clicks. Comments on your post will drive it up the algorithm scales much quicker than votes will. If you comment on others, they will comment on you. It’s that simple.

Choose your friends wisely

It is easy to just go ahead and slam on as many friends as possible, thinking that it will boost your power and traffic as a result. This is not necessarily true at all.

On Digg for instance. Having a lot of friends will actually make articles you submit and shout harder to get promoted to popular. There are reports that people with a lot of friends are seeing this effect clearly although it is not documented on their site. Also votes inside your network aren’t worth as much as votes that are completely unrelated to you. Having a lot of friends that aren’t’ reading and voting is actually slowing you down.

On Stumble, You are limited to 200 friends, this seems like a lot, but if those friends are added randomly without understanding what they are looking for, they might actually not be your best option.

Chances are that if your friend isn’t interested much in your topic, they are not going to vote you up when they get to your pages. If you aren’t getting thumbs up, then you are not getting the benefit of them promoting it to their networks. This will immediately show up in your numbers.

Avoid the temptation of adding anyone and everyone that you can find, add the people that show interest in your items already, if they vote on your articles, they are likely to want to read more of them in the future and do it again.

Make friends in your own topic area, they are also looking for your information and will have friends that are doing the same. This is where your traffic will come from.

Finally never underestimate the power of good content. The same old story will always be true, good content will always do better than bad. Work on your writing and the results will show up.

Good luck, and if you liked this, I hope that you will Digg or Stumble it as well.

The elevator pitch - a 30 second window to make an impact promoted by so many is actually slowing you down. But there is one great thing about the elevator pitch. Most people don’t know that they are wasting their time. Use that to your advantage.

Jack of all trades - Master of none

This is the problem of the whole concept; it means that you have to write a sales pitch that covers everyone and everything.
Almost no business can be made in 30 seconds, the elevator pitch is designed to create interest and hopefully further contacts so that you can get the business at a later date. So in order to measure the effectiveness of an elevator pitch we need to see how much of it results in future contacts.

If you completely 180 your approach, you can actually improve the results of this opportunity to almost 100%. You do this by letting them run their elevator pitch on you.

Get them talking

No matter how you do it, get them to throw their elevator pitch at you instead. By listening to their trimmed and elegant message you will gain valuable information about what they are doing.

Use question sets that keep them moving forward.
- Oh, how do you do that? - Isn’t that a very competitive field? - Is that government regulated… Ask questions relevant to what you do, know, or can offer. But don’t try to sell it now.

Don’t interrupt; let them get as deep into their elevator pitch as you can get them. Your only objective is to walk away with as much information as you can get and their business card.

The benefit of this is that your interest will do two things for you, it makes them feel comfortable, and it takes the pressure off you to have the perfect elevator pitch for every situation. All you have to do is listen and pay attention.

Once you have got them to talk about their business and themselves, the next step is to simply get their business card. Since they are already warmed up and relaxed, the natural next step for them is to give it to you. Especially since you didn’t sell or try to pitch anything to them.

If you can get their cards, you now have the 100% return, by doing nothing more than listen, you get the control of further communication. You also have key information as to who they are, what they are doing and maybe even what they want, and you have their contact information. Use this opportunity to take your time, come up with how you can help this person, and prepare a much more targeted, relevant, and powerful message.

Take them to lunch - you have now increased your window of opportunity from 30 seconds to an hour.

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Welcome to the Evolution

In this installment of the series we will find out what a Dinosaur Marketer does, and how to spot them in order to avoid them. I’ll also begin to explain to you what will work today and in the future, as well as what companies need to consider if they wish to be a part of this future. Today we will look largely at the Internet perspective since this is where this revolution began.

Recognizing a Dinosaur Marketer

Anytime a Marketer is telling you that your current message should be used on Social Networking sites etc. You should run the other way. The simple fact is that old-school, Hard-sell, in your face, marketing is not going to impress anyone on a social networking site, and it will brand you and your company as a Spammer very quickly.

In the future, the successful marketing message will be an information road sign. With a strong invitational tone and a weak or non-existent sales message, the key will be to provide them with key information up front, but not to try and force anything down their throats.

The Comfortable Lie

The change away from so much of what we have known about marketing is causing some serious problems for many. Both business owners and a lot of marketers are uncomfortable to accept that what they know, and what has been working for so long is not only losing effectiveness, but could actually be hurting a company.

Many marketers out there are capitalizing on this reluctance, and they are making big money telling businesses exactly what they want to hear. These are the dinosaur marketers that can effectively put your company on the extinction list. They are not selling you the best option, what they are telling you is. "We can take the old ways, and force them into the new media." This is a great sales pitch, because it sells comfortable, easy to understand, old school marketing in new wrapping to those that don’t understand what has really happened to the marketplace. It is also a great way to make you about as popular as a meter-maid. You are about to become a Spammer.

Here are two key trademarks of the Dinosaur Marketer

1. They will propagate using Social Media Profiles to spread your sales message. The worst possible scenario of this are the ones that actually hijack "hack and steal" profiles on places like MySpace in order to use the credibility of the person to send marketing messages to their friends. Should they do this in order to promote your company, you are now liable for the legal ramifications of this.

Most aren’t that bad I have to admit. The norm is to set up a profile and try to add as many people as possible in order to then send them your sales pitch. The more unscrupulous will hire people to do this in large numbers with more or less sophistication, (less is the standard.) Then they show you how much traffic they are generating.

You can forget about the traffic here, it has little or no bearing, because this like any other mass marketing will have a very low conversion rate. What is even more telling is that profiles that do this are marked as spam and deleted. Although the people on this list might be interested in your product, they are not interested in being disturbed and spammed, so they will not look at your information as often as they will mark you as a spammer effectively cutting your access to them.

2. They will try to sell you on email lists, and often claim that these are "targeted".

They do this by data-mining social networking sites, finding people who are interested in your area of business, and then compiling lists for it. They will then tell you to send emails to these addresses.
These approaches are bad ideas because they lack the key ingredient necessary for success in the modern marketplace. Remember that the customer now expects you to ask for their permission before you start bombarding them with sales pitches. An interest in your general area is not the same as giving you permission.
Instead these marketing dinosaurs are trying to use some middle ground of acceptability to justify this approach. Arguing that just because someone lists "gardening" as a hobby, they want every piece of gardening related advertising you can throw at them.

You can’t have my email

People are now protecting their contact information more and more. Even when we do post an email address online today, it is becoming normal to camouflage it in several ways. Instead of Myemail@myisp.com, People will write things like myemail (a) myisp (dot) com in attempts to confuse the automatic software applications (called robots or spiders) that scour the web for the less careful posters. This is only one of the many attempts to protect email addresses from spam.

A lot of people now have a "trash" email with a service like Gmail or Yahoo mail to use as the email openly displayed. This is the equivalent of a large garbage can to collect your information. That most of the trash will collect there. Again, this is a hint to be applied towards your re-evaluation of your direct email marketing. If people don’t want it, why keep doing it.

The Dinosaur Marketer will apply the reasoning "If they don’t protect themselves, its fair game." I’ve heard that said more than once by the old school marketers. Now all I’m asking is that you think about this for a while. Not protecting oneself is not the same as giving everyone the permission to disturb. This kind of reasoning is like saying "if you don’t lock your car, it’s you are giving permission for anyone to use it." If you don’t appreciate spam, what makes you think that your customers will?

What is the market demanding today?

The market demands less noise. It’s really that simple. We are still extremely interested in huge information flows. Interconnecting ourselves to more and more information every day, but the customer makes the choice of what information they want.

This means that there are still plenty of customers out there interested in what you have to say, but they want it when they want it. They are demanding information at their leisure, and either with their express permission or at their direct demand.

Google is a great example of this. We hear all the time that being on the first page of Google for your specific search terms is key to generating business. This is not a testament to Google as much as it is a clear indicator what the new marketing landscape demands. It does however explain that Google has understood this and has become a premier provider of the solution that the customers want.

What I want, When I want it

Context is the key word you need to remember. When a search is made for "business cards" on Google, chances are the searcher is interested in buying business cards. Not getting an oil change or reading about Britney Spears latest adventures. This is the difference between the modern world and the old mass marketing swamp.

Your customers and potential customers are getting very good at finding what they want. And thanks to all the social sites, they are getting even better at sharing this with their friends. Your business has in other words only a few simple requirements. Make sure that the customer is able to find you when they want to, and when they do, meet their expectations.

Forced Ethics

Unscrupulous marketers have made customers weary of being cheated, tricked and duped. In the past, people might have just walked out of the store. Today, they will write about their experience. Your company will quickly show up on Google’s first page alright, with the additional keyword "scam" attached to it.

Try it now, pick any decent size company, and search for it on a search engine. But add the word Scam ("acme widget design" + scam). The results are pretty telling about this concept. When you manage to make a single customer feel like they have been cheated, you are going to have to live with it. And your company name will be dragging through that swamp for much longer than you might want it to

This creates what I call Forced Ethics; the mere possibility of this happening is changing the marketplace and mostly for the better. Customers now have the direct power to do serious damage to your business based on their experience alone. Negative publicity spreads much faster than positive leaving a large possibility of making a small mistake a very expensive one.

Your only real defense is to do business in an ethical manner. Companies are being forced to live up to all those lofty statements that they made in the past and never cared about. You have to promise what you can keep, and keep what you promise, or your customers will spread the word very quickly. You are no longer collecting the cash and moving on, every single time this happens you are losing prospective customers at an alarming rate.

The Dinosaurs of the business world are trying to fight this with lawsuits, suing bloggers and social network posters that mention negative aspects of their companies. But the only effect is a snowball of bad publicity. You have to remember, that even if the initial statement is false and you can win a libel law-suit over it. The lawsuit itself will now make you look like Goliath, and the original false statement is going to be reported on 100’s of blogs around the internet.

Now the blogs are reporting what is true, you did sue XX over the statement, so you just managed to create a negative publicity campaign for yourself that you can’t sue your way out of.

This effect is the same regardless of whether a customer is disappointed on or off-line, the information about this experience will make its way online and on to hundreds, thousands or potentially even millions of others.

It’s not about Web 2.0, It’s about relationships

Your business has to be based on relationships, your relationship with your customer will make you part of their network of connections. It’s a circle of friends and acquaintances that you have to treat like a social group of any other kind. Trying to force your way in will result in an increased effort to keep you out.
If you can build strong relationships, you will be invited into these circles. That’s where your money will be coming from in the future.

In Part three, we are going to take a hard look at everything you should be doing, how to make social networks both on and off-line work for you, and how to build your business around long term sustainable practices.
Don’t forget to subscribe so that you don’t miss the rest of this series.

This multi-part series will help you understand what is really going on with the marketplace today. How the Social Media Revolution is going to affect the way you do business today, and in the future.
We will address both the pure marketing as well as the management and business development issues that are changing your marketplace and forcing you to choose between evolution and extinction.

This revolution is not just a fad, it won’t go away, and most importantly, it is so momentous that you can’t just adapt your old techniques to fit it. Adaptation now means re-thinking your company from the core. With a weakening economy, those who cling to the old ways today will be the proverbial Dinosaurs tomorrow.

If you are in business today, or plan to be in the future, you should consider Subscribing to make sure you don’t miss any of these posts.

Part 1 - Understanding a Changing world

The technology revolution has since the 90’s sparked discussions on how we are becoming more and more disconnected from each other and how the Internet is depriving us the basic human need of socialization.

Human needs will only be denied for so long. The Social Media Boom is a clear symptom of this. The market has taken the internet to a new level by becoming increasingly interconnected. Before this revolution, a customer could do little more than sue if they were displeased. Today, even the smallest customer can build an avalanche of negative publicity.

Effectively the market has returned to a pre-computer time when "the customer is always right" still ruled. The customer now actively seeks out others to talk and discuss not only your products, but also everything else that your company does. They are using this means of communication to force companies to listen to them. The power of numbers has again made the customer right.

The relative isolation of an angry customer is no longer there. Your customer in Japan can and will communicate their disappointment to your prospect in New York as easily as if they were neighbors. Those that choose the short term solution of not listening to a displeased customer are handing out their own coffin nails.

Let’s take a look at what has already changed, and what changes we expect to see in the future.

Access Denied

The total accessibility of our modern times if often discussed. Technology gives us access to enough information to completely overload our capacity to take it in. When the overload hits, we naturally limit something. And the first thing to go out the window was our tolerance for unsolicited sales efforts.

We can see the movement towards this reduced tolerance in some recent developments.

1. The Do Not Call Registry
Over 70% has signed up for this list of numbers that phone salesmen are legally bound to not call. This should tell anyone that the industry is dead. Don’t make the mistake of thinking that the remaining 30% WANT to be called in the middle of dinner, they just haven’t signed up yet.

2. TIVO / DVR
When asked, over 65% of all digital video recorder owners stated "the best thing with this technology is the ability to watch a show after it has been run so they can fast forward through the commercials." Although 35% had another primary reason for liking their DVR, over 99% reported fast forwarding through the commercials on a recorded show.

3. XM-Radio
Again, one of the big selling points here is radio without advertising. "100% Ad-Free" is on almost every XM-Radio sales poster you see around.

4. Direct Mail
Most apartment and condominium complexes have a trash can right next to the mailboxes for people to "sort" their mail before even bringing it in.
Next time you are in an office supply store, look at the shredders. One of the major selling points for these machines is that you have to shred your direct mail to avoid identity theft. Direct Mail is not only a nuisance anymore; it has become a threat.

The message is clear. The unsolicited sales effort is not only ineffective. It is now considered invasive, unwanted and interruptive. This means that the companies that continue their old forced efforts will be considered invasive, unwanted and interruptive as well. Not exactly the most desirable buzzwords for any company.

The marketplace has sent a very clear message, and you better pay attention.
"You don’t have access without my permission."

The Social Marketing Asteroid

So the customers got very good at screening out the unwanted sales pitches. This left a little room in their otherwise busy day for other types of information. Enter the Social Media networks.
Not only did they allow for a lot of activities that people simply thought were fun, it was soon discovered that it also gave access to information that previously wasn’t easily accessible. No matter how obscure the topic, someone knew something about it. Word of mouth marketing started in these networks simply because someone liked a band, a new product, or made some other discovery. This was not selling; this was honest stories from other consumers.

Now people were talking, and sharing information. Small companies, with niche products who had lived on tight marketing budgets were all of a sudden being talked about. Word of mouth rocketed some of these small companies out into the stratosphere before even they had time to react.

Then the Asteroid hit.

The information sharing online all of a sudden reached critical mass, and it became the norm for getting information about products and businesses. The customers now got the information they wanted, when they wanted it, and they got it from non-affiliated sources. We choose to listen to relative strangers before we take the word of the company that sells it.

All of a sudden, the high volume carpet bombing of customers lost most if not all effect. This was the real beginning of the end for the Dinosaur Marketer.

Just like any other well established institution, traditional marketing is fighting back, clawing at everything to retain a grip in a quickly changing world. These are the ones spreading mass emails through social networks, and using fairly innovative ways to fit their square peg into the round hole.

Here is the problem.

We know Social Networks became popular as a way to get information without being bombarded with sales pitches. The idea that we should try to fit mass marketing into this forum is nothing more than a foot in the door. It is the last desperate attempt of the ones destined for extinction because they are unable to adapt. Those who propagate this are the Dinosaurs of Marketing, and the market will exercise its power to push them into the history books soon enough.

For any company that wishes to survive, it is imperative to recognize this type of marketing effort. It may appear cheap but really is expensive, simply because it doesn’t work very well. More importantly it halts your company from beginning the necessary evolution to survive.

Stay tuned for Part Two where we will discuss how to recognize a Dinosaur Marketer, how to effectively begin evolving, and I will explain why this is going to change all marketing, not just the online world.

You should never let a day go by without doing at least one marketing activity. This can take many shapes. If you are normally short on time, focus a lot of your energy on the activities where you learn more about your customers as opposed to just trying to sell to them. This will both build your relationships and give you an insight into where you can improve to better help them solve their problems.

If your schedule is normally packed full, your lunch could be a great way to do this. Start every day with making a phone call or two and see if you can book a lunch with a customer or prospect. The key here is to take the time to listen to them, ask questions about who they are, what they are doing, how they are doing it, and what problems they are having.

Don’t sell, don’t try to sneak in your pitch, and try to talk a whole lot less than you listen. Remember, this is not a sales meeting, this is marketing research. You are going to learn a whole lot about the customer and by not putting any sales pressure on them; you will be given a much greater gift, Information.

You can then take that information back and take a long hard look at what you are doing to meet the customer’s needs, and solving their problems. This is often the best way to find areas where you could be selling your services to a customer that neither you nor they have thought about. It can also be a way to find out that your customer could become a strategic partner.

You have to eat, why not make it count.

Start off by writing "Have a Great Day" or something similar on ten of your business cards. Always carry this special batch with you so that you are ready to use it when the opportunity presents itself.
For Instance:
Pay the toll for the car behind you, Give your card to the toll person and ask them to give it to the car behind you and let them know that the toll has been paid.

I often do this and I have gotten both great network contacts and business out of it. You might want to consider targeting this approach. If you are selling Luxury Yachts, maybe a Ferrari or Lexus would be a better choice than a 1986 rusted Chevy. However, this is such a low cost approach that you can just make it a standard whenever you go through a toll. You can also do this in other ways, Pay for lunch for another table, and ask your waiter or waitress to hand over the card for you instead of the bill.

If your cell phone number is on the card, you might want to have it handy. I get a lot of calls immediately after the car behind me pulls through the station.

This is a great way to make an initial connection with someone that can end up giving you references and business in the future.

Networking is imperative to business success and growth. Your network can bring you knowledge and skills that you would pay serious money for if you have to hire a consultant. It is also the best way to find strategic partners.

Consider creating a business network / think-tank composed of your immediate business neighborhood. Try to get them all involved in growing the group as a whole and your respective businesses will grow as a result of that.

Try to meet for a business breakfast on a regular basis.
This can be once a week, month, quarter or whatever timeframe you decide. I suggest breakfast because it is a time that is almost never booked for anything else. Another thought is to consider the ones that may have families and children. A Saturday BBQ can be a great think to invite them to and let them bring the families. This will often help your network of small business peoples overcome the “no time for family” problem and do business at the same time.

By doing this, you can share ideas, discuss current issues and come up with joint effort solutions. Sharing the cost of marketing efforts, security, upkeep etc. can be a great relief on the budget.